tp's answers to all your questions

The main purpose of KYC verification is to keep accounts secure and to prevent minors (under 21) from participating. tp is a responsible platform — every real account is verified to confirm it is in the hands of its rightful owner. This helps prevent fraud and unauthorised transactions. Following the responsible gaming policy is one of tp's core commitments.

tp may request KYC documents when you make your first large withdrawal, when suspicious activity is detected on your account, or if verification is not completed within a set period after registration. A verified account is also required to receive tp birthday rewards. When a request comes in, it is best to respond as quickly as possible.

For identity verification on tp, you can submit a clear photo or scanned copy of your National ID (NID), passport, or driving licence. The document must clearly show your name, date of birth, and photo. A recent utility bill or bank statement may also be needed as proof of address.

If verification is rejected, do not be discouraged — read the reason carefully first. It usually happens because the document image is blurry, expired, or the information is incomplete. Resubmitting a clear and correct document resolves the issue in most cases. If the problem persists, contact tp's 24/7 live chat support in English — they will assist you directly.

tp follows SSL encryption and strict data protection policies. Documents submitted are used solely for KYC verification and are never sold or shared with any third party. For more details, read tp's privacy policy.

You can start playing after registration, but verification becomes mandatory when you want to withdraw funds or claim certain promotions. Completing KYC as soon as possible is wise — it keeps your account secure and ensures you can access all benefits, including tp birthday rewards.

Go to the tp Login page and fill in the registration form. Enter your mobile number or email address, a strong password, and your correct date of birth. Please note that anyone under 21 cannot open an account on tp. Once OTP verification is done, your account will be active and you can deposit right away.

First, make sure your username and password are entered correctly (check that Caps Lock is off). If your account is temporarily locked due to repeated wrong password attempts, use the "Forgot password?" option. If the problem continues, contact tp live chat for help.

A username is generally 6–20 characters long and must start with a letter — it cannot start with numbers only. A password is most secure when it is at least 8 characters and includes a mix of uppercase letters, lowercase letters, and a number. It is best not to use your own name or date of birth as a password.

To change personal information, go to your account's profile settings. OTP verification may be required to change a mobile number or email. For security reasons, some changes cannot be made directly from your profile — in that case, contact tp support and verify your identity with KYC documents.

No, opening multiple accounts under one person's name or on the same device is against tp's rules. If multiple accounts are detected, both may be suspended and there is a risk of the balance being forfeited. Use only one account honestly — read the terms and conditions carefully.

If you wish to close your account for any reason, withdraw your balance first. Then notify tp support via live chat or email. For self-exclusion or a break, use the responsible gaming tools — you can find full details on tp's responsible gaming page.

In Baccarat, you bet on one of two sides — "Player" or "Banker". The side whose cards total closest to 9 wins. 10s and face cards are worth zero. If the total is two digits, only the right digit counts (for example, 15 counts as 5). There is also an option to bet on a "Tie", though the risk is higher.

tp has tables with various limits to suit players of different budgets — from low-budget tables up to high-stakes VIP tables. The betting details for a specific table are shown on screen before you start playing. You can start at a live table with a minimum deposit of ৳100.

Yes, in live dealer games a real, trained dealer runs the game from a studio and is shown on your screen via high-definition video streaming. Top providers such as Evolution, Pragmatic Play Live, and Ezugi deliver this experience. You can also chat with the dealer.

In Roulette, a spinning wheel contains numbers from 0 to 36 (European). You can place bets on a specific number, red or black, odd or even, or a range of high or low numbers. A straight bet on a single number pays the most. Betting on red or black is simple and lower risk.

Yes, tp's live casino runs fully on mobile browsers. A stable internet connection (4G or Wi-Fi) is needed for a good experience, since video is streaming. The tp app is also available on both Android and iOS, where live tables run even more smoothly.

No, it is a little different. The tp live table special offer gives a 25% bonus (up to ৳6,000), with a wagering requirement of 22x. By comparison, the tp Slots Festival bonus for slot games is 30% (up to ৳8,000), with a wagering requirement of 20x. The live casino bonus can be claimed once per week only when depositing in the live section.

Withdrawals from tp to bKash are usually completed within 5 to 30 minutes. The same timeframe applies to Nagad and Rocket. Bank transfers may take a little longer. The minimum withdrawal amount is ৳800.

Yes, tp's payment system runs 24 hours a day, 7 days a week. There is no restriction on withdrawals at night, on public holidays, or during Eid. Your money will reach your bKash or Nagad account within the usual 5 to 30 minutes.

Before withdrawing bonus funds, you must meet the wagering requirement. For example, if you deposit ৳1,000 on the 100% welcome bonus, you receive ৳1,000 in bonus and must wager 15x the bonus amount — that is ৳15,000 in total bets. Once the requirement is met, your winnings can be withdrawn normally.

No, tp only processes withdrawals to bKash, Nagad, or Rocket numbers that are registered in or owned by the account holder's own name. Payments to third-party wallets are not possible — this is part of the security and KYC policy. The same rule applies to bank transfers.

A pending status means the request is being processed. It is usually resolved within 30 minutes. If more time has passed and your KYC verification is complete, contact tp's 24/7 live chat with your request reference number — the team will look into it promptly.

You can transfer from tp to major banks in Bangladesh — such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and other national commercial banks. The bank account must be in the account holder's own name. The minimum withdrawal amount is ৳800.