tp Privacy Policy
At tp, your personal information is an important trust placed in us. This policy clearly explains how your information is collected, why it is used, and in what circumstances it may be shared with third parties.
Table of Contents
Introduction and Scope
tp (tp-vip.cam) is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") sets out how tp handles the personal information of users through its website, mobile application, and all related services.
This Policy applies to all registered members of tp, guest users, and any person who accesses our platform. By using our services, you are considered to have accepted the terms described in this Policy.
This Privacy Policy is an integral part of our Terms and Conditions. It is recommended that both documents be read and understood together, as they govern the management of your account and your rights.
You must be at least 21 years old — this Policy and all tp services apply only to adult users (21+).
Data Collection
tp collects only the information necessary to operate our services properly. We collect information in the following ways:
2.1 Information Provided at Registration
When you open an account at tp, we collect the following information:
- Full name (as per national ID card)
- Date of birth (for age verification)
- Mobile number
- Email address
- Residential address
- Preferred currency and payment method
2.2 Information for Identity Verification
In certain circumstances, particularly for large withdrawals or to ensure account security, we may request additional information. This may include:
- Copy of national ID card or passport
- Utility bill or bank statement (for address verification)
- Proof of ownership of payment method (bKash, Nagad, Rocket, or bank details)
2.3 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device information
- Browser type and operating system
- Page visit history and session duration
- Login and logout times
- Betting and gaming activity history
- Deposit and withdrawal transaction records
2.4 Information Received Through Customer Support
If you contact us via live chat or email, the content of that conversation may be recorded. This information is used to improve customer service quality and to resolve disputes.
Purpose of Data Use
tp never uses your information for unnecessary or irrelevant purposes. The specific reasons we use your data are outlined below:
3.1 Account Management and Verification
Your information is used to create, verify, and manage your account. Confirming age verification is one of our primary responsibilities — as all our services are for users aged 21 and above only.
3.2 Processing Financial Transactions
Payment information is required to complete your deposits and withdrawals. This information is used to securely process transactions via bKash, Nagad, Rocket, or bank transfer.
3.3 Fraud Prevention and Security
We analyse your information to detect multiple accounts by the same person, unauthorised access, or suspicious transactions. This helps keep the accounts of all members secure.
3.4 Providing Customer Support
Our support team may use your information to resolve issues with your account or answer your questions. tp provides customer support 24/7 in Bengali and English via live chat and email.
3.5 Applicable Bonuses and Promotions
Based on your gaming activity and deposit history, we may offer relevant bonuses. For example, this information is used to determine eligibility for a welcome bonus or a weekly reload offer.
3.6 Platform Improvement
We analyse overall user behaviour to improve the experience on our website and app. This analysis is always conducted in an aggregated and anonymous manner.
Data Storage and Security
4.1 Retention Period
We retain all your information while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet applicable legal obligations.
4.2 Technical Security Measures
tp applies the following measures to keep your information secure:
- SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
- Two-factor authentication (OTP-based verification)
- Secure server infrastructure and regular security audits
- Strict internal policies governing access to sensitive information
- Separate secure environment for payment information
4.3 Staff Access to Information
Only staff members who need access to specific information as part of their job are granted that access. All staff sign confidentiality agreements and receive regular training.
Sending information over the internet is never entirely without risk — however, tp applies the highest standard of security measures. If you notice unusual activity on your account, notify our support team immediately.
Sharing Data with Third Parties
tp never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:
5.1 Payment Processors
To complete deposits and withdrawals, we work with mobile financial services such as bKash, Nagad, and Rocket, as well as designated banks. Only the information necessary to complete a transaction is shared with these partners.
5.2 Game Providers
Game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe process certain technical data to manage your gaming sessions. They operate under their own privacy policies.
5.3 Technology and Analytics Services
We work with trusted technology service providers to ensure platform functionality and security. These third parties use the information only for the purpose of providing specific services and are not permitted to use it for any other purpose.
5.4 Legal Obligations
We may have a legal obligation to provide information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we provide only the information that is required.
5.5 Business Restructuring
If tp undergoes a change of ownership or management for any reason, user information may be transferred to the relevant new entity. Users will be given advance notice in such cases.
Cookies and Tracking Technology
6.1 What Are Cookies
Cookies are small data files stored on your browser or device. tp uses various types of cookies for the proper functioning of its website and app.
6.2 Use of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functionality Cookies: Remember your language preferences, betting preferences, and other settings.
- Analytics Cookies: Collect anonymous data to understand site usage patterns.
- Security Cookies: Help detect fraud and unauthorised access.
6.3 Managing Cookies
You can disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt important functions such as login and payment.
User Rights
As a registered member of tp, you have the following rights over your own information:
7.1 Right to Access Information
You can ask us at any time to tell you what information we hold about you. Contact the support team to receive a copy of your information.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Changes to information related to identity verification may require an additional verification process.
7.3 Right to Opt Out of Marketing Communications
You may choose to stop receiving promotional emails or notifications. However, messages related to account security, transaction confirmations, and policy changes cannot be stopped, as these are an essential part of the service.
7.4 Right to Close Account
You may request to close your tp account at any time. Before closing your account, make sure all pending transactions are complete and your balance is zero. More details on account controls can be found on our Responsible Gaming page.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. Your request will be processed within a reasonable time after identity verification.
Protection of Minors
All services of tp are only for users aged 21 or above. We do not collect or store information from minors (under 21) under any circumstances.
8.1 Age Verification
During registration we collect date of birth and later verify it through a government-issued ID. If we suspect that an account holder is a minor, we reserve the right to suspend that account.
8.2 To Parents and Guardians
If you find out that your underage child has created an account on tp, please notify our support team immediately. We will close that account and delete the related information.
Changes to the Policy
We reserve the right to update this privacy policy when necessary. Reasons for changes may include:
- Changes to technology or services
- Changes to legal or regulatory requirements
- Improvements based on user feedback
- Changes to business operations
9.1 Notice of Changes
For significant changes, we will notify you by email or through a notification on the platform. Continued use of the site after a change is made will be considered as your acceptance of the updated policy.
9.2 Related Policies
Alongside this privacy policy, you can learn more about tp's identity and core principles on our About Us page. We recommend reading all legal documents together.
Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact us through the following:
Quick Support
Use our live chat for the fastest assistance with privacy-related matters. Our support team is available around the clock.
Answers to common questions can be found on our FAQ page — it has detailed answers to common queries about accounts, payments, and privacy.